HerbKranti Wellness LLP ("HerbKranti", "we", "us") respects your privacy. This Privacy Policy explains what personal information we collect through herbkranti.com, how we use it, and the choices you have. It is published in compliance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023.
1. Information We Collect
- Identity & contact details: name, email address, mobile number, delivery address (and optionally a Google Maps location you choose to share for accurate delivery).
- Order & payment details: products ordered, order value, coupon used and payment status. Card / UPI credentials are processed directly by our payment gateway (Razorpay) — we never store your card or UPI details.
- Verification data: one-time passwords (OTP) sent to your mobile number to verify orders, where enabled.
- Communication data: enquiries, reviews, emails and WhatsApp messages you send us.
- Technical data: IP address, device/browser type, pages visited and referral source, collected via cookies and similar technologies.
2. How We Use Your Information
- To process, pack, ship and deliver your orders and send order, payment and shipping updates by email, SMS or WhatsApp.
- To verify your identity, prevent fraud and secure payments.
- To respond to your enquiries and provide customer support.
- To send wellness tips, new launches and offers only if you have opted in (you can unsubscribe at any time).
- To measure and improve our website, products and marketing (including through Meta Pixel and similar analytics tools).
- To comply with legal obligations such as tax, accounting and consumer protection laws.
3. Sharing of Information
We do not sell your personal information. We share it only with trusted service providers who help us run our business, strictly for the purposes above:
- Payment gateway (Razorpay) to process payments.
- Courier / logistics partners to deliver your order — they receive your name, address and phone number.
- Communication providers for OTP, email and WhatsApp notifications.
- Analytics & advertising platforms (e.g. Meta) in aggregated or hashed form.
- Government or law-enforcement authorities where required by law.
4. Cookies
We use cookies to remember your cart, keep you signed in, understand site usage and show relevant offers. You can disable cookies in your browser settings; some features may not work as intended.
5. Data Retention & Security
We retain your information for as long as needed to fulfil orders, meet legal/tax requirements (generally up to 8 years for financial records) and resolve disputes. We use industry-standard safeguards including HTTPS encryption, access controls and secure cloud infrastructure. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
6. Your Rights
You may request access to, correction of, or deletion of your personal data, withdraw consent for marketing communications, or raise a grievance by writing to us at herbkranti@gmail.com. We will respond within the timelines prescribed under applicable law.
7. Children's Privacy
Our website is not directed at children under 18. We do not knowingly collect personal data from minors.
8. Third-Party Links
Our website may contain links to third-party websites (for example, social media). We are not responsible for their privacy practices.
9. Changes to this Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.
10. Grievance Officer
HerbKranti Wellness LLP Email: herbkranti@gmail.com Phone / WhatsApp: +91 72497 97972