Transparent, careful and written for your safety — because a wellness product is not an ordinary parcel, and we handle it that way.
Please inspect your parcel at the door. If the product appears damaged, tampered with, leaking, or if the safety seal is already broken — refuse the parcel immediately and inform HerbKranti Customer Support. We will investigate and arrange an appropriate resolution.
1. Prepaid Orders Only
HerbKranti accepts prepaid orders only. Cash on Delivery is not available. All orders are processed through our secure Razorpay payment gateway (UPI, credit / debit cards, net banking and supported wallets). An order is confirmed only once the online payment is successfully completed. If a payment fails or remains pending, the order is not confirmed and will not be dispatched.
2. Order Cancellation
Orders can be cancelled only before they are dispatched. Once an order has been shipped, cancellation is no longer possible. To cancel a not-yet-dispatched order, contact us on WhatsApp (+91 72497 97972) or email herbkranti@gmail.com with your order number. Approved cancellations are refunded in full to the original payment method.
3. Return Policy — Sealed Only
Due to hygiene, safety and product-integrity reasons, HerbKranti products cannot be returned once the product seal has been opened, broken, tampered with or removed. Products with a broken or damaged seal are not eligible for return, replacement or refund. This policy ensures that no opened wellness product is ever re-entered into circulation.
4. Damaged, Leaking or Incorrect Product
If you receive a damaged product, a leaking product, a wrong product, or a product with a broken safety seal before opening, please contact HerbKranti Customer Support within 24 hours of delivery. To help us verify quickly, you may be asked to share:
- Your order number
- An unboxing video
- Clear photographs of the package and product
After verification, we will arrange a replacement or refund where applicable.
5. Refund Method & Timeline
Refunds, if approved, are processed to the original payment method only. Cash refunds are not available. Please allow 5–7 business days after approval for the refund to reflect in your account, depending on your bank or payment provider.
6. Our Commitment
Every HerbKranti product is carefully packed and quality-checked before dispatch. We request customers to purchase only if they are confident about their order, as opened wellness products cannot be accepted back for hygiene and consumer-safety reasons. Your health, safety and trust remain our highest priority.
Need help?
WhatsApp: +91 72497 97972 · Email: herbkranti@gmail.com