Refund & Return Policy.
Transparent, careful and written for your safety. Because a wellness product is not an ordinary parcel — and we handle it that way.
If the seal is broken, do not accept the delivery.
Check the package at the door. If the product appears damaged, tampered with, leaking, or if the safety seal is already broken — refuse the parcel immediately and inform HerbKranti Customer Support. We will investigate and arrange an appropriate resolution.
HerbKranti is prepaid-only.
HerbKranti accepts prepaid orders only. Cash on Delivery is not available. All orders are processed through our secure Razorpay payment gateway (UPI, credit / debit cards, net banking and supported wallets).
An order is confirmed only once the online payment is successfully completed. If a payment fails or remains pending, the order is not marked as confirmed and will not be dispatched.
Cancel any time before dispatch.
Orders can be cancelled only before they are dispatched. Once an order has been shipped, cancellation is no longer possible.
To cancel a not-yet-dispatched order, please contact our team on WhatsApp (+91 72497 97972) or write to us at herbkranti@gmail.com with your order number.
Sealed only. For your safety.
Due to hygiene, safety and product-integrity reasons, HerbKranti products cannot be returned once the product seal has been opened, broken, tampered with or removed.
Products with a broken or damaged seal are not eligible for return, replacement or refund. This policy exists to ensure that no opened wellness product is ever re-entered into circulation.
What to do within 24 hours.
If you receive:
- A damaged product
- A leaking product
- A wrong product
- A product with a broken safety seal before opening
Please contact HerbKranti Customer Support within 24 hours of delivery. To help us verify quickly, you may be asked to share:
- Order Number
- An unboxing video
- Clear photographs of the package and product
After verification, we will arrange a replacement or refund where applicable.
Refunded to the original payment method.
Refunds, if approved, will be processed to the original payment method only. Cash refunds are not available.
Please allow 5–7 business days after approval for the refund to reflect in your account, depending on your bank or payment provider.
Every parcel, quality-checked before dispatch.
Every HerbKranti product is carefully packed and quality-checked before dispatch. We request customers to purchase only if they are confident about their order, as opened wellness products cannot be accepted back for hygiene and consumer safety reasons.
Our return policy is designed to protect every customer by ensuring that no opened or tampered wellness product is ever re-entered into circulation. Your health, safety and trust remain our highest priority.
A real human will help you.
For cancellations, damaged deliveries or refund enquiries — WhatsApp us. Our support team responds during business hours, IST.