Thank you for shopping with HerbKranti Wellness LLP. This Shipping Policy explains how and when your order is dispatched and delivered across India.
1. Shipping Coverage
We currently ship to serviceable pincodes across India through our courier partners. International shipping is not available at this time. You can check serviceability of your pincode on the product page or at checkout.
2. Order Processing Time
Orders are processed and dispatched within 1–2 business days of successful payment confirmation. Orders placed on Sundays or public holidays are processed on the next business day. During festive seasons or promotional periods, processing may take slightly longer.
3. Estimated Delivery Time
- Metro cities: 2–4 business days after dispatch
- Other cities & towns: 3–6 business days after dispatch
- Remote / North-East / J&K / island locations: 6–10 business days after dispatch
Delivery timelines are estimates provided by our courier partners and may vary due to weather, regional disruptions or courier delays beyond our control.
4. Shipping Charges
Shipping charges, if any, are displayed transparently at checkout before you make payment. Free shipping offers, when running, are applied automatically on eligible orders.
5. Tracking Your Order
Once your order is dispatched, you will receive the tracking number (AWB) and courier details by email / SMS / WhatsApp. You can also track your order on our Track Order page using your order ID.
6. Delivery Attempts & Address Accuracy
Please ensure your address, pincode and mobile number are accurate and complete. Our courier partners usually make up to 2–3 delivery attempts. If the parcel is undeliverable due to an incorrect address or unavailability of the recipient, it will be returned to us; re-shipping charges may apply.
7. Packaging & Inspection at Delivery
Every parcel is sealed and quality-checked before dispatch. Please inspect the package at the time of delivery. If the outer packaging appears tampered with, damaged or leaking, do not accept the parcel and inform us immediately. Refer to our Refund & Cancellation Policy for damaged or incorrect deliveries.
8. Delays
In rare cases of delay beyond the estimated window, please reach out to us with your order ID and we will coordinate with the courier partner to resolve it quickly.
9. Contact Us
For any shipping-related queries: WhatsApp: +91 72497 97972 · Email: herbkranti@gmail.com